Refund and Return Policy

Last updated: [8/17/26]
Physical Products (Pliers & Apparel)
We want you to be satisfied with your purchase.
• Return Window: You may return unused, unworn items in original packaging within 30 days of delivery for a full refund of the product price (shipping costs are non-refundable unless the item is defective or we made an error).
• Condition: Items must be in new, unused condition with all tags/packaging intact. Used pliers or items showing signs of use cannot be returned.
• How to Return: Email us at pmiller@msdivers.com with your order number. We will provide return instructions. You are responsible for return shipping costs unless the return is due to our error or a defective product.
• Refunds: Once we receive and inspect the return, refunds are issued to the original payment method within 5–10 business days.
• Defective or Incorrect Items: Contact us immediately. We will replace or refund at no cost to you.
Charter Bookings
Charter cancellation and refund rules are different because of the nature of the service:
• Weather cancellations by the captain: full refund or free reschedule.
• No-shows or late arrivals: no refund.
How to Request a Refund or Return
Email pmiller@msdivers.com. We respond as quickly as possible.